We had a very pleasant experience with the Viking Travel folks. Very competent and friendly. Melanie be went way beyond expectations in helping us. She arranged for a delightful lad, Caleb, to "babysit" our dog while we experienced a wonderful tour of the Leconte Glacier with Don Holmes on the MV Juno. (Incomperable experience with only three if us, alone at the Glacier!) When the Alaska Marine Highway changed ferries on our itinerary, Melanie negotiated an upgrade in our cabin. Many thanks to all the fine folks at Viking Travel! My experience with Viking Travel was terrible to say the least. I am from California and had been told that you need a travel agent to move around Alaska (UNTRUE). I sought out Viking Travel through a magazine advertisement and was given an quotation on a 10 day trip. The problem was I was given a final lump sum which did not spell out how much I was being charged for for the different components. Had they done this would have realized earlier that Viking was heaping a substantial charge onto each and every tour, and hotel booking. My $11,000 trip should have been $7000. There were mistakes regarding situating me virtually on the railroad tracks for my stay. Now I had wanted to be near the train station, but virtually on the tracks???? The sound of the whistle blowing was very unwarranted. I should have been told. I suffered other issues such as landing in an area of Alaska where the cellphone service is non existent and they didn't arrange to have the lodge pick us up. They said we didn't tell them. Isn't that what a travel agent is supposed to do? They also didn't have a Anchorage hotel pick us up either and we had to grab a cab. I asked the hotel and they said they offered free transport. Why was this not done. One tour was simply cancelled, with us having nothing to do. in Alaska are pricy so having days with little to do is very wasteful. Next we traveled to Brooks Camp (A MUST), but the photographic guide they "Hired" for us was a no show. Then I found out that even though they booked the guide for us they didn't pay, even though I paid them handsomely for this trip, they failed to pay for our flight over. Small items like this ruin a trip. I contacted the office constantly and they were polite, but fought me tooth and nail when it came to refunds. And since I now had done my homework on those infrequent occasions when they did offer some compensation it didn't match what I was being charged for or what I could have gotten the same services for if I had done the trip myself. One more piece was they reserved a car for one day more than I was even there. Run don't walk away from this travel agency. DO IT YOURSELF and save money and aggrevation.
Alaskaferry Com is a US Travel Agency based in Petersburg, Alaska. Alaskaferry Com is located at 101 N Nordic Dr, Petersburg, AK 99833, USA.
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